Warmline logo

A warmline is a peer-run listening line staffed by people in recovery themselves.
Scroll down to see a directory of known warmlines around the US.

Sign up for a warmlines electronic mailing list at Yahoo Groups!

Sign up for a peer run respites electronic mailing list at Yahoo Groups!

Links for useful information on starting a warmline and more.

Information on peer-run respite nationwide.

Other peer-run respite programs to go to:
http://www.power2u.org/crisis-alternatives.html

Another directory of warmlines:
http://www.mhselfhelp.org/warmlines-index/

Metro Boston Recovery Learning Community (MBRLC) recent Peer Warmline feature in the SAMHSA Recovery to Practice weekly newsletter 11/12/10.

Warm line featured in the Boston Globe on February 5, 2009! (Article written before our collaboration with NERLC and the expansion from three to six days a week.)

Article about the Metro Boston Recovery Learning Community warmline by Carey Goldberg


The Warmline Guide is now live at:
http://www.power2u.org/peer-run-warmlines.html




To search for Warmlines by state, click on a state in the list below.

(Note: Warmlines listed in red are nationally accessible and welcome calls from anywhere)



Alabama


Alabama peer-run warm line manned by peers in recovery from mental illness. 1-800-639-3000. Open Monday, Wednesday and Friday from 6 p.m. to 10 p.m.
https://www.facebook.com/AlabamaWarmLine


Arizona

Tucson Warmline (sorry no longer takes out of state calls)

520-770-9909 or 877-770-9912 in southern Arizona
Monday – Sunday 8 AM - 12 AM
Local crisis number: 520-622-6000



Vision of Hope Warmline

602-347-1100

Hours: Noon till midnight Monday through Friday and from 4pm till midnight on Saturday and Sunday.

Callers can call once an hour from out of state and out of county. This is a free service.

http://hopeaz.org/warm-line/


California



The OC Warmline - NAMI Orange County

(877) 910-WARM and (714) 991-6412

Hours: 9 a.m. to 11 p.m. Monday-Friday; 10 a.m. to 11 p.m. Saturday and Sunday; Languages spoken include Spanish, Vietnamesse, Farsi and others.

Project Return Peer Support Network
6055 E. Washington Blvd. #900
Commerce, CA 90040
www.prpsn.org
El Centrito de Apoyo
(323) 312-0640
Warm line M-F 5-10 pm
(888) 448-9777 English
(888) 448-4055 Spanish

Friendship Line
888-448-9777
Serving all of the Los Angeles area
Monday through Friday 5 - 10 pm

San Diego Warmline for San Diego residents
619 295-1055
Open 3:30 PM to 11:00 PM 7 days a week.

San Joaquin
(209) 468-3585 or 1(888) 468-9370
Operating 24/7 since July of 2008.
For local San Joaquin County residents only.

Northern Valley Talk Line
Butte County, California
A confidential non-crisis peer support network.You are not alone, we are here to listen.
Toll Free: 1-855-582-5554
Open 4:30 pm-9:30 pm 7days/week 365 days/year

http://www.nvcss.org/programs/buTalkline.aspx
Talk line is funded by Butte County Mental Health & MHSA funding.

Warm Line: Consumer to Consumer - The Meeting Place Clubhouse, Inc.
Toll Free: (800) 920-WARM (9276) and (619) 295-1055
Hours: 4:00 P.M. to 11:00 P.M., 7 days a week except Holidays.
Only serves San Diego County, CA.


Connecticut



Common Thread Warmline
800-316-9145
5 pm – 10 pm, 7 days a week

Greater Waterbury Peer Support Line
800-314-2680
5 pm – 10 pm, 7 days a week including holidays.

Safe Harbor Warmline
800-258-1528
5 pm -10 pm, 7 days a week

Soundview Warmline
800-921-0359
5 pm – 10 pm, 7 days a week, 365 days a year.

Shareline - Southeastern Mental Health Authority
(860) 885-7274
Hours: Monday through Friday from 12:00 noon to 4:00 pm.

Delaware



Warmline - The Rick VanStory Center
(302) 333-4288
Hours: 24 hours a day; 7 days a week.


Georgia



Georgia Peer Support Warmline
888-945-1414
Operates 24 hours a day


Illinois


Illinois Warmline - Illinois Mental Health Collaborative

(866) 359-7953

Hours: Monday - Friday from 8 am to 5 pm (Central)

(Available to Illinois Callers only - Does not take calls from out of state callers)


Indiana



Warmline - KEYS Consumer Organization

800-933-5397

Hours: 8 a.m. to 5 p.m. Monday-Friday; talk to each individual for fifteen minutes each day.


Kansas



CHATLINE - MHA of South Central Kansas

(316) 684-CHAT (2428)

(316) 425-6986

Hours: 5:00 - 10:00 pm every day except designated agency holidays

Compassionate Ear Warmline

866-WARM-EAR (927-6327)

Local Number is: (913) 281-2251

4 pm - 10 pm, 7 days a week

Kansas crisis number: 800-784-2433


Kentucky



Warm Line - Participation Station

(859) 252-0058 Lexington area

(877) 840-5167 Bluegrass area

Hours: Monday - Thursday 11:30am-9:00pm; Friday - Saturday 5:00pm-9:00pm.

Participation Station


Louisiana

The Louisiana Warm Line

The Louisiana Warmline is a noncrisis phone line staffed by trained and certified Peer Support Specialists providing confidential and non-judgmental peer support. The Warmline is open to all adults living in Louisiana who are interested in this service.

Toll Free: 1-800-730-8375
Hours: Wed-Sun from 5 p.m.-10 p.m.


Maine



Maine Warm Line - Sweetster, Inc.

Statewide: (207) 772-9276

Statewide clinical crisis number: (866) 771-WARM (9276)

Hours: 24 hours a day 7 days a week. The Warm Line is a toll free number from anywhere in Maine.

smetzger@sweetster.org

http://www.amistadinc.org/warmline.php

Intentional Warm Line

Serving Maine residents 24 hours/day, 365 days a year.

Local crisis number: 1-888-568-1112



Massachusetts



Edinburg Center Warmline

800-243-5836

Monday - Friday: 5 PM - 10 PM; Saturday and Sunday: 4 PM - 9 PM

CASTLE

617-610-7907 (this is not a crisis line)

Sunday to Friday, 7 pm - 11 pm

Cross-Connection Warm-Line

4:00PM - 7:00PM and 10:00pm - 12:00AM 365 days a year

Call (978) 629-8485

After three beeps enter your phone number and a volunteer will call you back shortly.

South Shore

617-689-1050, 617-689-1051, M-F & Sun

For the crisis line call 800-528-4890 or 617-774-6036, OPEN 24 HOURS

The Peer Warm Line - Metro Boston Recovery Learning Community (MBRLC)

Toll Free: (877) 733-7563

Hours: Monday to Sunday, 4pm - 8 pm

http://www.metrobostonrlc.org/warm-line.html

SMOC Warmline

5:30 pm - 9:30 pm Monday - Friday; 1 pm - 4 pm Saturday and Sunday

This warmline does not take incoming calls; calls are made by appointment only. To schedule a 15 minute appointment, call Mark Knowlton at 508-879-2250, ext. 168. Must reside in the Metro-West area.

Southeastern Recovery Learning Community Warmline

5:30 pm – 9:30 pm, 7 days a week

(scheduled to open early June 2009)

This warmline does not take incoming calls; calls are made by appointment only. To schedule a 15 minute appointment, call Elaine Campbell at 508-880-8527, ext. 104. Initially serving Southeastern Mass residents only.

Samaritans of Boston


Minnesota



Alexandria, MN Warmline - Mental Heatlh Consumer/Survivor Network of Minnesota

Local: (320) 298-4404

Toll Free: (866) 319-5214

Hours: http://www.mhcsn.org/support-resources/warmlines

Arrowhead/Duluth Warmline - Mental Heatlh Consumer/Survivor Network of Minnesota

Toll Free: (877) 404-3190 (toll free)

Local: (218) 740-0011 or (218) 740-3190

Hours: Every day except Monday 4 p.m. to 10 p.m.

http://www.mhcsn.org/support-resources/warmlines

Mental Health Consumer/Survivor Network of Minnesota

Toll-free 4 PM - 10 PM Tues-Sat: (877) 404-3190 (CST)

Toll-free 5 PM - 9 PM Thurs-Sun: (877) 276-6070 (CST)

Minnesota NAMI Warmline

888-334-7754

5 pm - 9 pm

Mower County Warmline - Mental health Consumer/Survivor Network of Minnesota

Toll Free: (800) 869-9896

Local: (507) 433-0080

Hours: Monday and Tuesday 4 p.m. to 8 p.m.

http://www.mhcsn.org/support-resources/warmlines

Rochester, MN Warmline - Mental Health Consumer/Survivor Network of Minnesota

Toll Free: (888) 334-7754

Local: (507) 287-7161

Hours: Thursday through Sunday from 4 p.m. to 8 p.m.

http://www.mhcsn.org/support-resources/warmlines

St. Cloud Warmline - Mental Heatlh Consumer/Survivor Network of Minnesota

Toll Free: (877) 210-2932

Local: (320) 654-9641

Hours: 7 days a week 5 p.m. to 9 p.m.

http://www.mhcsn.org/support-resources/warmlines

Twin Cities Warmline - Mental Heatlh Consumer/Survivor Network of Minnesota

Toll Free: (800) 483-2007

Local: (651) 637-2800

Hours: Thursdays 4 p.m. to 8 p.m.

http://www.mhcsn.org/support-resources/warmlines

Winona Warmline - Mental Health Consumer/Survivor Network of Minnesota

Toll Free: (888) 739-5954

Local: (507) 474-1866

Hours: Saturday and Sunday 4 p.m. to 8 p.m.

http://www.mhcsn.org/support-resources/warmlines


Missouri

Friendship Line - Depressive, Manic-Depressive Association of St. Louis

Hours: Weekdays from 9 a.m. to4 p.m.

Weekends and holidays from 3 p.m. to 9 p.m.

Local Phone: (314) 652-6105
Toll Free:1-866-525-1442



NAMI Missouri Warmline

Local: 573-624-7727
Toll Free: 800-374-2138

Hours: 9 am - 9 pm, 7 days a week



Central Missouri crisis number

1-800-833-3915



DMDA of St. Louis Friendship Line

Toll-free: 1-866-525-1442
Local: 314-652-6105



Mental Health Association of the Heartland "Compassionate Ear Warm Line"

Local: 913-281-2251
Toll-free: 1-866-927-6327

English Line: 4:0010:00 pm 365 days
Spanish Line: 5:008:00 pm M-F



The TLC Warmline

We are the TLC Warmline (TLC stands for Talk, Listen, Care).

Open from 4 PM until 10 PM 7 days a week, 365 days a year.

Local: 573-651-3642 and Toll Free: 1-877-626-0638.

We are a service of the Community Counseling Center and the Missouri Department of Mental Health. Visit our web at www.cccntr.com



The Hope Center NAMI Southwest Missouri

Mon-Fri 8:30 am-10:00pm
Sat& Sun 10:00 am-10:00 pm(Including Holidays)

Local Phone:(417) 864-3027
Toll Free: 1-877-535-4357




Montana



Montana Warmline and Virtual Drop-In Center - MHA of Montana

Toll Free: (877) 688-3377

Hours: Monday - Friday 4:00-10:00 PM

Saturday-Sunday 1:00-10:00 PM

http://www.montanawarmline.org/


New Hampshire



Keene Area Warmline

866-352-5093

7 pm – 10 pm, 7 days a week

Local crisis number: 603-357-4400

(note: this warmline may be merging with Stepping Stone as of 7/1/09)

Stepping Stone Warmline

603-543-0920 or locally: 888-582-0920

5 pm – 10 pm, 7 days a week

Carlemont/Lebanon Warmline

888-582-0920

5 pm - 10 pm

Laconia/Concord Warmline

800-306-4334

5 pm - 10 pm, 7 days a week

Laconia crisis number: 603-524-1100
Concord crisis number: 603-934-3400

Seacoast Consumer Alliance
Outreach Warmline: 1-800-809-6262

Mon - Fri; 9:00 A.M. - 5:00 P.M.

Call and either talk to someone or if we are on the line with someone, leave a message and we will call you back before the end of the day.

Peer Support Warmline 1-877-452-5433 Everyday

5:00 P.M. - 10:00 P.M.

Call if you are lonely, want to hear a friendly voice, or if you have a problem you want to talk about. Warmlines are staffed by consumers: people in recovery who have been trained to listen and give support.


Nevada



WarmLine - HOPE Nevada/DBSA Souther Nevada

Toll Free: (855) 948-HOPE (4673)

Hours: 24 hours a day; 7 days a week.


New Jersey



Peer to Peer Support Line - MHA of Morris County

Toll Free: (877) 760-4987

Hours: The Peer to Peer Support Line is a non-crisis telephone support program for consumers and run by consumers. It is available 365 days per year from 5 p.m. until 10 p.m.

http://www.mhamorris.org/page.php?p=6

Peer Recovery Warmline

1-877-292-5588

Monday through Friday 8:00AM to 10:00PM

Saturday 5:00 PM to 10:00 PM

http://www.mhanj.org/page.php?p=12


New York



The Empowerment Center in New York

877-HELP-800, 877-4357-800

Available 8 AM - 8 PM M-F (EST)

Parachute NYC, Department of Health and Mental Hygiene Initiative

646-741-HOPE

Open daily from 4 p.m. to midnight.

Parachute NYC is supported by a federal Healthcare Innovation Grant from the Centers for Medicare and Medicaid Services.

www.communityaccess.org

Peer Support Warm Line - Unique Peerspectives

(315) 475-1997

Hours: Monday through Friday 12 p.m. to 4 p.m.

Only open to residents of Onondaga County.

Phone Link: A Peer Support Warmline - MHA of Nassau County

(516) 489.0100 x2

Hours: Monday through Friday from 9 a.m. to 9 p.m. Spanish speaking on Wednesday from 4 p.m. to 9 p.m. Incuding holidays.

http://www.mhanc.org/?PageID=712


Ohio



Cincinnati Warmline

open 24 hours

(513) 931-WARM or (531) 931-9276

http://cincywarmline.org/


Oregon



24-Hour Warmline - Recovery Outreach Community Center

(971) 239-7255

Hours: 24 hours a day, seven days a week.

David Romprey Oregon Warmline - Community Counseling Solutions
Serving Morrow, Wheeler, Gilliam, and Grant Counties

Toll-Free 1-800-698-2392

Current Hours (UPDATED 11/21/2013)

Monday: 10:00 am-8:00 pm<
Tuesday: 10:00 am-9:00 pm
Wednesday: 10:00 am-9:00 pm
Thursday: 9:00 am- 6:00 pm
Friday: 8:00 am- 5:00 pm
Saturday: 5:00 pm- 10:00 pm
Sunday: 5:00 pm- 10:00 pm


Pennsylvania



The Mental Health Help Line - MHA of Franklin and Fulton Countiesbr>

Local: (717) 264-2916br>
Toll Free: (866) 593-8351br>br>
Hours: Wednesday, Friday, Saturday and Sunday from 5 p.m. to 10 p.mbr>

http://mhaff.org/programs/#01

Philadelphia Warmline (Philadelphia, Pennsylvania)

855-507-9276
(267) 507-3945

Tuesday through Sunday, 4-7pm

Allegheney County Warmline

866-661-9276

10 am - 12 pm, 7 days a week

http://www.peer-support.org/warmline.html

Erie County, PA

Hours are noon to 7:30 PM Monday-Friday (except holidays)

1-877-550-4007

Valley Creek Crisis Center - Chester County, PA

1-866-846-2722

Hours: 24/7 every day of the year.

HelpLine

717-264-2916 / 866-593-8351

Operating on Wednesday, Friday, Saturday & Sunday
5 PM- 10 PM
Serving Franklin, Fulton, Bedford & Somerset Counties in Pennsylvania

www.mhaff.org / info@mhaff.org

Peer Support Talk Line - Serving Montgomery County

Monday-Sunday from 3 PM - 8 PM

1-855-715-TALK

www.accessservices.org

Warmline - The NHS Stevens Center

(877) 243-7153

Hours: Service for Cumberland/Perry County, PA

Mon. and Fri. 7 p.m. - 9 p.m.
Tues. - Thurs. 7 p.m. - 10 p.m.
Sat. - Sun. 1 p.m. - 4 p.m.

Warmline of Beaver County - MHA in Beaver County

Local: (724) 775-9507

Toll Free:(877) 775-9276

Hours: 365 days per year from 6 p.m. to 9 p.m., including holidays.

Warmline - Family Answers

(610) 820-8451 or (610) 820-8549

Hours: Warmline operates daily but is not able to accept calls between 2AM-6AM. Only accepts calls from Lehigh and Northampton Counties, PA.

http://www.familyanswers.org/prgm_warmline.html

Warm Line - The Grapevine Center

Local: (724)-431-2488
Toll Free: 1-866-431-2489
Hours: 7 p.m. to 10 p.m., 7 days a week, 365 days a year

http://grapevinecenter.org/warm-line/

WARM LINE/Seven Mountains WARM LINE - The Advocacy Alliance

The WARM LINE is for persons from Carbon-Monroe-Pike, Lackawanna-Susquehanna, Schuylkill and Wayne Counties

(866) 654-8114

The Seven Mountains WARM LINE is for persons from Huntingdon, Mifflin, Juniata and Centre Counties

Hours: 6 p.m. to 10 p.m. 365 days a year

(877) 411-9102

http://theadvocacyalliance.org/programs-and-services/warm-lines/


Tennesee

Warmline - MHA of Middle Tennessee

(615) 269-5355

Hours: From 8a.m. to 5p.m. on weekdays.

http://www.ichope.com

Helpline - Contact of Knoxville
Serving Anderson, Blount, Grainger, Jefferson, Knox, Loudon, Roane, Sevier, and Union counties, TN.

(865) 584-4424

Hours: 8 a.m. to 11 p.m. 365 days a year.

http://contacthelplinetn.org/


Texas



Warm Line MHA of Greater Tarrant County.

1-817-546-7806 (not a crisis line)

2 pm - 6 pm M-F


Vermont



Support Line - Pathways Vermont

(888) 604-6412

Hours: 3 pm - 11 pm, 7 Days a Week

Open to all Vermont residents.

Outreach Flyer

The Rutland County Peer Run Warm-Line

(802) 770-4248

Hours: Friday, Saturday, Sunday 6:00 pm - 9:00 pm

Open to all Vermont.

Peer Access Line (PAL) of Chittenden County

A free support helpline and program of Vermont Psychiatric Survivors with support from HowardCenter.
(802) 321-2190

Hours: Thursdays, Fridays, Saturdays, and Sundays 6-9 p.m.

local crisis number is:  1-802-488-6400

Vermont Psychiatric Survivors of Rutland

(800) 564-2106

Monday-Friday 9 AM to 4 PM. It is statewide.

Washington County Warm Line

(802) 229-8015

Hours: Friday, Saturday, Sunday 6:00 pm - 9:00 pm

Open to Washington County residents.


Virginia



(MHAV) Warmline - Mental Health America of Virginia

1-866-400-6428<

9am-3pm M-F


West Virginia


PSI provides a warm line for non-emergency calls at (304) 679-8183. This phone is manned by a volunteer peer mentor for those times you can't reach your buddy or just need someone to listen.

http://www.peersupportinc.org/



Washington

The WarmLine - King County

Serving all of Washington State and national.

Local calls: 206-933-7001
National and out of area calls: 1-877-500-9276

Hours are Wednesday, Friday, and Saturday from 5 PM till 10 PM.

Greater Puget Sound

Local calls: 206.933.7001
Toll free: 1.877.500.9276

We are open Wednesday, Friday and Saturdays from 5 to 10 pm. All callers welcome.

Washington Warmline - Crisis Clinic

Local: (206) 933-7001
Tool Free: (877) 500-9276

Hours: Wednesday and Friday 5 pm to 9 pm

Open to all Washington state residents.


Wisconsin



Washington County Warm Line Calls

262-353-3540

Friday and Saturday 6:00 - 9:00 pm

Milwaukee Warmline

(414) 257-5775

9455 Watertown Plank Road Milwaukee, WI 53715-1002

email: warmlinemilw@aol.com for Lyn Malofsky

Warmline, Inc. Milwaukee WI

(414) 777-4729

Hours: 7 p.m. to 11 p.m. Wednesday thru Monday

http://warmline-milwaukee.webs.com/




To join a national email listserv of people who operate or are trying to start new warmlines, email warmline@bostonresourcecenter.org

To add to this list, contact: howard@bostonresourcecenter.org

This site can be reached at http://www.warmline.org.


 

A Kind Voice is a topic based call-in line staffed by volunteers. If you’re feeling a bit alone and would just like to talk with a kind voice about a book you read, a movie or ball game you saw, the news of the day or a range of other topics, please call us at 800.876.2399. We are open from 9AM to 10PM EST, 7 days a week.
Visit http://www.akindvoice.org/.


Warmline training Information and other resource links




Psychiatric Rehabilitation Journal

Issue: Volume 35, Number 1 / Summer 2011

Pages: 65 - 68

URL: Linking Options

DOI: 10.2975/35.1.2011.65.68

Sustaining Recovery through the Night:
Impact of a Peer-Run Warm Line

Rebecca Spirito Dalgin A1, Simonne Maline A2, Peter Driscoll A3

A1 University of Scranton
A2 Sweetser, Brunswick, ME
A3 Amistad Peer Support and Recovery Center, Portland, ME

Abstract:

Objective: This exploratory study describes the impact of a peer-run warm line on the lives of individuals with psychiatric disabilities. Methods: Phone surveys were completed with 480 warm line callers over four years. Results: Warm line callers reported a reduction in the use of crisis services and a reduction of feelings of isolation. Conclusions and Implications for Practice: The results indicate that peer-run warm lines can fill an important void in the lives of individuals living with mental illnesses. Although warm lines at any time of day are helpful, keeping warm lines running after 5pm and throughout the night provides support services not typically available after office hours and can assist with loneliness, symptom management, and the process of recovery. Warm lines staffed with appropriately trained, clinically supervised, compensated peer specialists can help round out mental health services in rural and urban communities. Future research should focus on the various implementation and funding options of this unique peer support service.